763 Jon M. Huntsman Hall
3730 Walnut Street
University of Pennsylvania
Philadelphia, PA 19104
Cait Lamberton is the Vice Dean and Director of the Wharton Undergraduate Division, Alberto I. Duran President’s Distinguished Professor of Marketing at the University of Pennsylvania’s Wharton School, where she has taught at the undergraduate, MBA, Ph.D. and executive levels. Her research addresses a wide range of consumption-related phenomena, spanning topics related to retail environments, responses to taxation, emotions, technology, blockchain-based valuation, and the role of dignity and respect in marketplace experiences. Among other awards, Professor Lamberton has been named to the American Marketing Association’s list of the top 25 most productive marketing researchers in the world in numerous years, was on Forbes’ list of Top 10 Business School Professors, received the Association for Consumer Research’s Early Career Award, has been named a Marketing Science Institute Scholar, a Wharton Fellow, a Penn Fellow, was winner of the Erin Anderson Award for the field’s top female mentor and scholar, the Hunt-Maynard Award for Conceptual Contributions to the field of marketing, the Lazaridis Prize for work focused on technology and marketing, and was co-winner of the Kinnear Prize for work related to public policy and marketing. She has also received an Honorary Doctorate from the University of Lucerne, Switzerland, and is co-founder of the Center for Empirical Philosophy and Behavioral Insights, now based in Munich, Germany.
Dr. Lamberton served as Editor of the Journal of Marketing from 2022-2025. She has previously been Associate Editor at the Journal of Consumer Research and Journal of Consumer Psychology, as well as Senior Editor at the International Journal of Research in Marketing. Published books include two editions of the Cambridge Handbook of Consumer Psychology and “Marketplace Dignity.” She has been retained as a consultant by the US Departments of Education and Labor, and was a member of the National Academies of Science, Engineering and Medicine’s Commission on Food Waste. Reflecting her interest in real-world marketing challenges, Cait has regularly provided consulting services to major corporations in the pharmaceutical and finance industries including Goldman Sachs, Vanguard, Bristol-Meyers Squibb, Johnson & Johnson and Regeneron, with new consulting work focused on enhancing the experiences of patients living with rare and chronic disease. Cait completed an undergraduate degree in English Literature from Wheaton College, as well as an MBA and Ph.D. from the University of South Carolina.
Why is it so hard to market to this sometimes overlooked but big-spending age cohort? And what can psychology tell us about our best hopes for doing so?
While corporate giants from a range of industries pledged to provide support and financial assistance for employees seeking abortion care, few are wading into that political conversation with the kind of fervor we’ve seen on other issues in the recent past.
“Even if people find her annoying, they don’t find her objectionable,” Lamberton said. In fact, even people who don’t like Flo do like Flo, because any character trait they cite as a reason for disliking her “reflects that there’s a very strong memory trace.” For advertisers, a character that stimulates mild irritation with every appearance is preferable to one that is innocuous, so long as the benign annoyance does not mutate into a strong negative association. Complaining about something trivial, Lamberton said, “is a very comforting experience.”
Advertising against a tragic event is a delicate calculation for American companies. Do they acknowledge the occasion and invite accusations of being opportunistic? Do they stay silent and risk appearing out of touch or unpatriotic? What is the border between commemoration and commercialization? Wharton Professor Cait Lamberton suggests that responses to these ads may depend less on moving graphics or evocative music, and more on the way that viewers’ lives have unfolded since that painful day.
As part of their popular “Brand Wars,” series, Wondery podcasts invited Dr. Cait Lamberton of The Wharton School to discuss whether various jeans were, “blue,” or “red,” and what the political connotations of brands mean for consumers, brands, and politics.
Wharton marketing professor discusses how to manage expectations and evaluate value creation in fast-changing innovations.…Read More
Knowledge at Wharton - 9/24/2025
New Vice Dean on Fearless Students and Undergrad Business EducationTalking to Vice Dean Cait Lamberton in her office in Steinberg Hall-Dietrich Hall, it’s tempting to think of her as a permanent fixture of Wharton life. With a deft feel for the pulse of the undergraduate student body, it’s easy to imagine that she’s been here since the days of…
Wharton Stories - 01/05/2026